Status Code- 0, Ticket created in SOAP integration, Response Body = empty

[shilpa12]

Hello Experts!

We are integrating Request module in ServiceNow and HP Service Manager using SOAP. In SNow, I have created Outbound SOAP message for the same. Now the issue is that when the business rule runs to create the request in HPSM, the ticket is also created in HPSM but the Status code we get is 0 and the Response message is empty(which shows SocketTimeoutError). And it takes a lot of time to run the business rule and it keeps rendering. Because of which we are unable to get the REQUEST ID of request generated in HPSM. Also, it takes a lot of time when the business rule runs. We are using an On Update, after business rule for the same and request is getting generated in HPSM too, but please help me getting the response body too!

Please see the following screenshot-

It gives the same error when I Test the SOAP message function-

Any help on the same would be highly appreciated!

Thanks & Regards

Shilpa

[Deepak Ingale1]

Please check if you have high security plugin enabled in your instance You might also want to look at system properties values.

glide.outbound.sslv3.disabled

com.glide.communications.trustmanager_trust_all

javax.net.ssl.SSLHandshakeException error while consuming an endpoint through SOAP Outbound Web serv...

[shilpa12]

Hi Deepak,

But we are not using Mutual authentication for this integration. We are using basic authentication, still do I need to check for this plugin and system properties?

As I said, everything seems to work fine except that we are unable to get the Response Body.

BR

shilpa

[Ashutosh Munot1]

HI Shilpa,

I did some quick investigation. Can you check if your WSDL is correct? Check WSDL Connection.

Regards,

[Ashutosh Munot1]

HI,

Also check Below Thread:

HP Service Manager and Service Now Integration via SOAP

Regards,