Status Code- 0, Ticket created in SOAP integration, Response Body = empty

[shilpa12]

Hello Experts!

We are integrating Request module in ServiceNow and HP Service Manager using SOAP. In SNow, I have created Outbound SOAP message for the same. Now the issue is that when the business rule runs to create the request in HPSM, the ticket is also created in HPSM but the Status code we get is 0 and the Response message is empty(which shows SocketTimeoutError). And it takes a lot of time to run the business rule and it keeps rendering. Because of which we are unable to get the REQUEST ID of request generated in HPSM. Also, it takes a lot of time when the business rule runs. We are using an On Update, after business rule for the same and request is getting generated in HPSM too, but please help me getting the response body too!

Please see the following screenshot-

It gives the same error when I Test the SOAP message function-

Any help on the same would be highly appreciated!

Thanks & Regards

Shilpa

[Swap5]

Hi Shilpa,

Is your issue resolved?

I am having same issue right now. Any pointers?

Thanks,

Swapnil.

[shilpa12]

Hi,

Yes I was able to resolve it. Actually the issue was that since we were not sending all the mandatory fields on the Request form in HPSM, the Request was not getting created in HPSM.

Please make sure that u give all the mandatory fields in HPSM when sending from ServiceNow.

BR

Shilpa