Stop ServiceNow from sending emails when work notes are added.

[ayordanov]

Hi all,

I have the following problem. I made a table which extends the 'task' table. Every time when work notes are added to the table, ServiceNow sends emails to the assignment group. I want to stop this process of sending emails. I've search in the business rules of the task table but with no success so far to see how the email are sent. I will be glad if someone can help me on this issue.

Regards,

Alex

[Kalaiarasan Pus]

Is it comments field or work notes ? There is a business rule called 'global events' responsible for comments notification

[ayordanov]

Yes, it is on the 'work_notes' field. I've found the business rule that you mentioned but not sure what exactly to change.

[Kalaiarasan Pus]

I checked in my personal instance and I don't seem to be getting any mail when updating the work notes on my extended table

[nagapramodkanch · Accepted solution]

I think there will be an OOB notification based on the event,please disable that..