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‎09-24-2015 01:03 AM
Hi all,
I have the following problem. I made a table which extends the 'task' table. Every time when work notes are added to the table, ServiceNow sends emails to the assignment group. I want to stop this process of sending emails. I've search in the business rules of the task table but with no success so far to see how the email are sent. I will be glad if someone can help me on this issue.
Regards,
Alex
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‎09-24-2015 05:11 AM
I think there will be an OOB notification based on the event,please disable that..
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‎10-30-2015 08:48 AM
What business rule checks the Work notes field for changes to fire an event?
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‎10-30-2015 10:02 AM
task.worknoted is the event and task events is the BR i guess
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‎10-30-2015 10:34 AM
I do not see a task.worknoted event.
There are two email notifications on the Service Category table, "Task worknoted for assignee" and "Task worknoted for group" but these are for the Service Category table and they are inactive OOB.
Do I need to create my own email notifications since I do not see any OOB for Incident table, or Task table for that matter?
