Store apps for ServiceNow On-Premise Instances

[eswarijk]

Hi everyone,

We have an app published in ServiceNow store.

I had a doubt about how customers using On-Premise instances will install the app.

Whether the app needed to be given as an "Update set" file for those customers?

Please clarify

[Brad Tilton · Accepted solution]

It depends on the customer. Some may open a port in their firewall to allow the download of the store app, and some may not be able to do that and you'd have to distribute via update set.

[eswarijk]

Is there any other option available other than update sets?

[Brad Tilton]

The only other option would be the customer providing access from the local on-prem instance to the store via opening a port in the firewall.

[mikkojuola]

Hi Brad,

Is there any more detailed instructions available on this topic? Step-by-step instructions on what needs to be done in order to connect on-premise instance with Store for app downloads?

Including all actions, like requesting and approving the app download, selecting entitled instances etc.

Cheers,

--Mikko