Store apps for ServiceNow On-Premise Instances

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eswarijk
Tera Contributor

‎05-23-2018 05:58 AM

Hi everyone,

We have an app published in ServiceNow store.

I had a doubt about how customers using On-Premise instances will install the app.

Whether the app needed to be given as an "Update set" file for those customers?

Please clarify

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Brad Tilton
ServiceNow Employee
ServiceNow Employee

‎05-23-2018 06:15 AM

It depends on the customer. Some may open a port in their firewall to allow the download of the store app, and some may not be able to do that and you'd have to distribute via update set.

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Brad Tilton
ServiceNow Employee
ServiceNow Employee
In response to mikkojuola

‎03-14-2019 06:05 AM

It really depends on the on-prem setup and the app you're trying to download. If you have specific questions you can send them to technology.partners@servicenow.com and they can connect you to the right person.

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mikkojuola
Giga Guru
In response to Brad Tilton

‎03-14-2019 06:22 AM

Thanks Brad!

I also asked help from technology.partner@... + our ISV partner contact in EMEA.

And I got one useful answer from Andy pointing me out to a Store FAQ page which I was not even aware of. That page had following information which is useful to get things started with on-prem customers:

Q: I’m a customer with on-prem instances, can I purchase apps from the Store?

A: Yes, but in order to obtain apps from the store the on-prem instance must be registered with ServiceNow HI CMDB, the app purchaser must have HI credentials, and access must be open to servicenow.com and service-now.com domains via https.

 

Cheers,

--Mikko

 

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