Subcategory keeps disappearing after I save a record
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08-19-2025 10:10 AM
We have Category and Subcategory in our incident form. The subcategory is dependant on the Category
Once you select Category and select SubCat and Issue and hit save the SubCat and Issue both disappear.
Steps I have taken:
I have checked the dependant value and and it is correct to what is in subcat matches
Checked if there is a UI Policy and I have them set-up correct
No BR in place or client script either
I added a video to show what is happening.
Hopefully someone can assist - PLEASE
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08-19-2025 02:40 PM
Just a note, if you have Mandatory checked on the dictionary record, it will always be mandatory -- regardless of UI Policy. I'd recommend only controlling mandatory via UI Policy.
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08-19-2025 03:13 PM
Thanks I have tried that..
I find it strange that my DEV environment is working just fine so trying to find the difference to see why its working .
