Submit Catalog Item Through Inbound Email Action

[New Developer_S]

Hi Experts,

I have a question regarding Inbound email actions.

An inbound email is sent for creating Catalog item request . The variables are read in the inbound email action but few variables are not available in that Particular Catalog Item configuration. So, the question here is : Will the Catalog item Look for all the Variables in the Incoming Email While creating the Catalog item While creating the RITM ?Should we need to read all the incoming Variables from Inbound email in Inbound email Action ?  what is the expected behaviour ?

Regards,

Tia

[Dr Atul G- LNG]

Hi @New Developer_S 

It depends how your configure the inbound. If you map only few variable it will take those only.

[Anubhav24]

Hi @New Developer_S ,

It depends on what variables you need to use for your catalog item , if there let's say x variables on your catalog item it is not necessary to fill all the variables. So you do not need to read all variables. Also to create a request using this catalog item I assume you are using CartAPI.

Please mark correct/helpful if my response helped you.

[New Developer_S]

Yes, I am using CartAPI . Inbound Email Action has around more variables incoming  than the configured variables on the catalog item.So I was little confused whether to read all variable incoming in the script or not.

[Sumanth16]

Hi @New Developer_S ,

Please refer to below thread:

https://www.servicenow.com/community/developer-forum/submitting-a-catalog-item-from-an-inbound-actio...

https://www.servicenow.com/community/itom-forum/inbound-email-action-submits-catalog-request-i-need-...

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

Thanks & Regards,

Sumanth Meda