Subscription Overview: Running a report with sys_user_has_license yields no users

mythNOW
Tera Expert

Hello Now Community, 

 

I am attempting to retrieve a list of users that have the following Subscription.  I know users have licenses based on the allocated column about (280 users), yet I am not able to see this result when running this filter.  Why would this show 0 results when the value of allocated is populated?  

 

mythNOW_0-1754070545420.png

 

2 REPLIES 2

Mark Manders
Mega Patron

How many records are in that list when you run it without a filter? I just checked my instance and I don't have any records there. Did you check the Subscription management dashboard?


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

I'm able to see records with no filter, I get about 600 records and it does list what subscription each record is tied to.  The subscription in question does have licenses allocated and I see it listed in Subscription Management dashboard, but making a report to see those users shows no result.