Hello @AkashDewangan,
Is the custom table extending OOB Incident table?
Scenario : Incident table is custom and extended from out of the box incident table (with or without a custom resolve UI Action button)
Tips to Work around:
While custom inherited incident tables are not supported, customers that are using their own custom table for incident extending from out of the box incident table can follow the tips provided in this section to configure Resolution Notes Generation for such a custom table.
Please refer the below thread where the above para is mentioned:
https://www.servicenow.com/community/now-assist-articles/now-assist-for-itsm-handling-customization-...
Please mark the answer as helpful and correct if helped.
Kind Regards,
Ravi Chandra
