Survey configuration and customization is not visible

[Abhilasha G T]

Hi Team,

After upgrading to Yokohama, am not able to see the created survey in the view survey(asmt_metric_type).

its showing like number of rows removed from security constraints.

how to fix this?

Regards,

Abhilasha G T

[Abhilasha G T]

Hi @Shaqeel 

Thanks for your reply, survey is published and triggering too, but not able to see the survey customization /configuration in the form, please check my previous post.

thank you.

[TomWright_Dos]

So the ACL that is causing this issue, has the sys_id of 6252dbae530123002b76da86a11c08b0.  If you deactivate it, then you are able to see the list view, if you re-activate it, it still works properly and you can see if the list view, however if you revert it back to OOB, then it breaks again.  Currently the ACL is only allow if the scope/application is Human Resources: Core.

[SirishM]

Having same issue were you able to figure out  the  solution?

[TomWright_Dos]

Yes.  This is a known issue and there is a problem (PRB1905312 ) opened for this issue.  This is the workaround until patch 7 comes out.  

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2415334

[Abhilasha G T]

Hi @TomWright_Dos ,

Thanks for your reply,

Am not able to see anything in that link.

getting a error like, Sorry, you can't login with this ServiceNow ID.

Any suggestions.

Regards,

Abhilasha G T