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survey is triggering twice

Not applicable

i have made a survey and when on a catalog i am generating ritm and making it closed complete the survey is triggering two times but i want it to trigger only once i.e for one ritm a survey is triggering 2 time

4 REPLIES 4

Ankur Bawiskar
Tera Patron

@Community Alums 

any business rule has current.update() causing the update 2 times and hence survey is triggering 2 times?

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Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

Not applicable

as i have a requirement so how to solve it?

 

@Community Alums 

you are facing an issue i.e. survey is triggering multiple times.

In my response I asked to debug something.

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

AndersBGS
Tera Patron

Hi @Community Alums ,

 

 have you looked at the flow, business rules and trigger condition for the survey? What have you already done to investigate the issue?

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/