Survey Trigger Condition

[Ramya SL]

Hi,

My below Survey trigger condition is not working.

My requirement is I have to trigger a CSAT survey for the newly onboarded users on condition who completed 5 days from joining, Short description and ticket state is closed complete.
This trigger condition should run every day and should trigger the survey only once for a one user.

[Jagadish Sanadi]

Hello @Ramya SL  

In Trigger condition I saw Short Description starts with 'New . Change it to New.

Remove single quote and give try.

Please mark helpful if I have answered you

[Ramya SL]

Hi,

I tried by removing quotes. But the survey is not getting triggered

[Subhashis Ratna]

Hi @Ramya SL  

Please click on the 'Enable Public Access' related link and then verify whether it's triggered.

Mark Correct if this solves your issue and also mark Helpful if you find my response worthy based on the impact.

Thank you!
Subhashisr7