Surveys: In Portal Survey introduction Notes/preview Case link is not displayed.

jagan mohan
Tera Contributor

Hello aliens,

 

Recently i found out the way to display the case number and case link in Portal Survey introduction Notes/preview.

 

when we click on the button in email it will redirect to below page

jaganmohan_0-1701838981772.png

if uncheck below field.

jaganmohan_1-1701839078752.png

 

To display the case number and case link like below

jaganmohan_2-1701839334539.png

Solution:

 

Add below URL parameter

URI parametersParameter Description

sysparm_refresh_intervalRefresh time (in seconds) after the survey submission to create another instance. For example, sysparm_refresh_interval=5.
sysparm_trigger_tableLocation that is stored as the Trigger Table field in the asmt_assessment_instance table. For example, sysparm_trigger_table=incident.
sysparm_trigger_idLocation sysId that is stored as the Trigger ID field in the asmt_assessment_instance table. For example, sysparm_trigger_id=1c741bd70b2322007518478d83673af3.
sysparm_kioskWhen set to true, both sysparm_trigger_table and sysparm_trigger_id parameters should be specified. This is a mandatory parameter for kiosk requests. For example, sysparm_kiosk=true.

 

<instancename>?id=take_survey&type_id=surveynumber&sysparm_trigger_id=sys_id&sysparm_trigger_table=table_name

 

Reference:https://www.servicenow.com/community/developer-forum/how-to-open-survey-from-in-portal-instead-of-pl...

 

Thank you

 

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