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Sync between Dynamic CI Group to CIs without TSO

ritikasingh23
Giga Contributor

‎05-06-2024 07:07 AM

How can we sync the groups (Change Group, Managed by Group, Support Group) from a Dynamic CI Group to their associated CIs (CMDB Group Contains Encoded Queries) without a Technical Service Offering.

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2 REPLIES 2

DonnaOlsen
Tera Expert

‎09-03-2024 08:44 PM

The sync occurs with the OOB Business Rule CSDM - Sync Group Attributes, which is applicable on the Offerings table.  

0 Helpfuls

User342536
ServiceNow Employee
ServiceNow Employee

‎09-30-2024 07:02 AM

Hi @ritikasingh23 

Currently, we don't have this OOTB. We always have to think in TSO before create dynamic ci groups. If create dynamic ci groups without relate them to a TSO, we run the risk of trivializing the CSDM concept.

kindest regards,

 

Rodrigo Donnangelo