sys_attachment.do

[Mark94]

Hi,

I'm having problems downloading attachments from knowledge base articles through the web portal. Whether they are PDF for DOC files, they download as "sys_attachment.do". I'm using a Samsung Tab Active2 tablet. The same links work ok on my android phone, iPhone, and PC

Has anyone got any pointers?

Many thanks,

Mark.

[Cuong Phan · Accepted solution]

Hi,

Can you find the URL of those widget and try replacing them with this format:

https://yourinstance.service-now.com/sys_attachment.do?sys_id=b25fa9980d1500107f44048a497a9483&sysparm_this_url=incident.do%3Fsys_id%3D57af7aec73d423002728660c4cf6a71c%26sysparm_view%3Dess%26sysparm_record_target%3Dincident%26sysparm_record_row%3D1%26sysparm_record_rows%3D83%26sysparm_record_list%3DORDERBYDESCnumber

Normal Url sys_attachment.do?sys_id=b25fa9980d1500107f44048a497a9483 won't work.

Cheers,

David Phan

[Mark94]

Hi David,

Thank you. I'm looking at the url the site is offering up and it is the shorter one currently. I'll try and construct a url that does work and go from there. Thanks for the tip.

Kind Regards,

Mark.