Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Sys Ux M2m Action Layout Item affect Er cases

Apaul
Tera Contributor

‎07-23-2025 05:52 AM - edited ‎07-23-2025 08:09 AM

I created a custom Sys Ux M2M Action Layout Item for ER cases to add a "Close Complete" button. After doing this:

  • All other UI actions in ER cases disappeared.
  • HR cases were not affected.
  • Even after deleting the custom M2M action, the OOTB actions are still not visible in ER cases.

Can anyone please tell me why?

 

 

 

 

0 Helpfuls
  • 262 Views
0 REPLIES 0