SysID appearing on reference field

dianeramos · ‎07-12-2018

I created a new table to use as reference.

I successfully configured the field, but when I click on the magnifying glass, it displays the SysID instead of the Project name.

Ensured that the Project name display is set to TRUE.

Help please.

Thanks

Nirosha Uddandi · ‎07-12-2018

You can also personalize that list to make it hold whatever fields you want. Just right-click on the header bar and choose Personalize > List Layout like other places in the system.

View solution in original post

Akash4 · ‎07-12-2018

Hey try with a cache clear option. https://instanceName.servicenow.com/cache.do Refresh the browser and check again.

Regards, Akash

Regards, Akash
If my response proves useful, please mark it "Accept as Solution" and "Helpful". This action benefits both the community and me.

dianeramos · ‎07-12-2018

Thanks for replying Akash.

Unfortunately, it didn't work...

mm91 · ‎07-12-2018

Hi, Please navigate as suggested below.

Right click on the header of the table that you are referencing -> Configure -> Table -> navigate to list of fields (dictionary entries) -> Sort out on the Display field -> Mark the field Display option as TRUE for the field that you want to show up in the reference field / variable.

refer the highlighted option below.

let me know if this clears your issue.

thanks,

MM.

Shashikant Yada · ‎07-12-2018

Once you click the magnifiying glass, click on the setting/personalized button and add the field which you wanted to show