System status not reflecting the current Outage in Serviceportal Homepage

Rini1
Tera Guru

‎01-24-2022 02:28 AM

Hi Experts,

We have an Outage (P1) raised in Prod, but it doesnt get reflected in Service portal homepage under System status.

System status still shows, No system is reporting an issue. Can anyone help me figure out why it doesnt show the current outage.

find_real_file.png

Thanks,

Rini

Preview file
45 KB
0 Helpfuls
  • 547 Views
1 REPLY 1

Saurav11
Kilo Patron
Kilo Patron

‎01-24-2022 04:16 AM

Hello,

For outage to be visible on System status you need to the the steps mentioned in the below thread:-

https://community.servicenow.com/community?id=community_question&sys_id=eb078be5db1cdbc01dcaf3231f9619c0

Please mark answer correct/helpful based on Impact.

Thanks.