target in inbound email not getting updated - inbound email flow

[Harsha Pappala]

Hi, 

I have created a new inbound email flow to handle new emails and create incidents when required 

The flow is being triggered and the incident is being created. 

But in the email log, the 'target' field is being left empty and the email log is being deleted 

Please advise 

[Marskh11]

Was there ever a solution to this? We use inbound flows as well and I can't seem to get the target to set properly utilizing flows.

[Voona Rohila]

Hi @Marskh11 

Use 'Associate Record to Email' Action in your flow designer to Map the target record to the email record.

Example:

Associate Record to Email action

[Marskh11]

Thanks - I literally found that right after posting this 🙂 appreciate the response!