Task 09: Configure Reconciliation Rule in CMDB on Demand Fundamental Course

[rangnath_12]

Being part of the Cloud Dimensions CMDB implementation team, using CI Class Manager, you are tasked to update the Windows Server (cmdb_ci_win_server) class with a static reconciliation rule that achieves the following:

- Windows Server record in CMDB with discovery source LANDesk CAN be updated by discovery source ServiceNow

- Windows Server record in CMDB with discovery source ServiceNow CANNOT be updated by discovery source LANDesk

 I was doing this task but unable to complete it even i have created reconciliation rule . following are the images which i have created task . 

#CMDB #CMDB on Demand Fundamental Course

Thank you

[SN_Learn]

Hi @rangnath_12 ,

You have to create a single Reconciliation rule which will cover both scenarios:

Please have a look at the thread: CMDB Task 9 

Please mark this as correct answer and helpful if it resolved, or mark this helpful if this help you to reach towards solution.

[Mansor2]

1. Open CI Class Manager
• Go to Configuration → CI Class Manager → cmdb_ci_win_server
• Click Manage Rules → Reconciliation Rules
2. Create or Edit Rule
• Name: Windows Server – ServiceNow vs LANDesk
• Applies to: cmdb_ci_win_server
• Apply to: All Attributes
• Active: ✔️
3. Set Data Source Priority
• Priority 1: ServiceNow (can update LANDesk data)
• Priority 2: LANDesk (cannot update ServiceNow data)
4. Check Conditions
• No unnecessary conditions — apply to all Windows Server records.
5. Verify Discovery Source
• Ensure CI records have correct discovery_source values (ServiceNow or LANDesk).
6. Test
• LANDesk → can be updated by ServiceNow.
• ServiceNow → not updated by LANDesk.

Create one rule with both data sources, set “Apply All Attributes,” and keep ServiceNow at higher priority.