Task closed incomplete should not trigger further task

Mounica2
Tera Contributor

‎06-16-2023 05:45 AM

I am having a Request item where there are multiple tasks in catalog task definitions. I have used flow designer to trigger task based on the conditions. This is working fine when the tasks are closed complete. But when I mark the task as 'Closed Incomplete', the request is also marked as 'Closed incomplete' but even after that a second task is being created. This happens very inconsistently and I am not sure how to resolve this issue. I have already set the catalog task flow logic as 'End flow on Closed Incomplete'. Please guide me on the solution

 

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Mounica2
Tera Contributor
In response to Hemanth M1

‎06-20-2023 05:22 AM

@Hemanth M1  I found another business rule written : After; Inset and Update

Mounica2_0-1687263723997.png

But I think this is responsible only for the stage. Can you please guide

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Hemanth M1
Giga Sage
Giga Sage
In response to Mounica2

‎06-20-2023 06:05 AM

would you mind paste your flow screenshots to understand what happening in the flows.

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025
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