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Task SLA

HeberV
Mega Contributor

‎07-03-2024 11:42 AM

Hello, Does anyone know how to add an atribute from a different table? I am creating a report of SLA Tasks over a specific RITM, so what I need it's to choose a value from the RITM that is in Variable section. Te issue is when I use the SLA Task table, I can't find this variable attribute, so, I found a Hide Extended Fields that appers in red colour and in there I can find the variables and then the field that I need, but when I run the report that field doesn't show up. Attached an image. I'll really appreciate an assitance on this. TK

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎07-04-2024 02:07 AM

Hi @HeberV 

If i understood, you need  RITM variables with SLA. You need to create a Database view. Here are few ootb db :

 

AGLearnNGrow_0-1720084036273.png

 

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