Teams chat button

MouhamadouL
Tera Contributor

‎07-07-2026 08:32 AM

Hello Community,

 

Does anyone know how to decide on which table to show the button highlighted in yellow with the integration of ServiceNow and Microsoft Teams?

 

I want those buttons only on incident, SC task and RITM but i appears on most of the tables from task.

 

Thanks in advance 😉 

 

MouhamadouL_1-1783438158551.png

 

 

 

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3 REPLIES 3

Dr Atul G- LNG
Tera Patron

‎07-07-2026 08:36 AM

Hi @MouhamadouL 

 

Might be helpful

 

https://www.servicenow.com/community/agent-chat-routing-and-sidebar/sidebar-collaboration-in-next-ex...

 

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Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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MouhamadouL
Tera Contributor
In response to Dr Atul G- LNG

‎07-07-2026 09:14 AM

Hi,

 

Interesting but still not helping. thanks for he link though might be useful in the feature

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Tanushree Maiti
Tera Patron

‎07-07-2026 12:21 PM

Hi @MouhamadouL 

 

OOB it is not supported feature.

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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