Teams virtual agent not responding

[Jude8]

Hi Everyone ,

We are working on Teams servicenow VA integration , The bot  virtual agent in teams was responding till yesterday , but from morning its not responding. I tried "hi", bye , restart . Also tried by re running the scheduled job -Time Out Abandoned VA Conversations and tried the below fix also. but no help 

1. Log in as admin.
2. Go to "sys_cs_client_adapter.list" and find the record associated to the affected user.
3. Delete this record.
4. Run "gs.cacheFlush()" in the background script to clear the cache of the instance.

Im getting the below error in the log , 

Transactional worker failed to complete runnable work, transaction id: c7aa40bb8775591043ac11773cbb35c5: java.lang.NullPointerException: com.glide.cs.qlue.module.custom.ContextualActionServiceImpl.resetCurrentField(ContextualActionServiceImpl.java:224)
com.glide.cs.qlue.module.custom.ContextualActionServiceImpl.switchToKeywordTopic(ContextualActionServiceImpl.java:215)
com.glide.cs.qlue.module.custom.ContextualActionServiceImpl.handleKeyword(ContextualActionServiceImpl.java:135)
com.glide.cs.qlue.module.worker.CustomAdapterRequestProcessor.process(CustomAdapterRequestProcessor.java:422)
com.glide.cs.qlue.module.worker.Processor.lambda$process$1(Processor.java:172)
com.glide.worker.TransactionalWorkerThread.executeInTransaction(TransactionalWorkerThread.java:35)
com.glide.cs.qlue.module.worker.Worker$TransactionExecutor.execute(Worker.java:283)
com.glide.cs.qlue.module.worker.Processor.process(Processor.java:172)
com.glide.cs.qlue.module.worker.Processor.processMessageContext(Processor.java:66)
com.glide.cs.qlue.module.worker.Worker.lockAndProcessMessage(Worker.java:228)
com.glide.cs.qlue.module.worker.Worker.processMessage(Worker.java:173)
com.glide.cs.qlue.module.worker.Worker.run(Worker.java:137)

Please help me in this 

[Gerardo Grasso]

Hi,

I am experiencing the same problem. Have you solved your problem? If yes, could you tell me how?

Thanks

[Surajrana09]

Did you find solution to this problem? Please share if yes, Thanks.

[Sankesh A B]

Hello there,

I'm facing a similar issue with the virtual agent. Could you please share any possible solutions if you have any?

Thanks in advance.