Succeeding in Software Asset Management implementation cannot be achieved with only the integration of all SAM features in the tool (Technology) .
How to convince the costumer to invest more on the people and standardized processes? And not expect a successful implementation with only the technology .
There are three critical success factors that could be common to all customers and could accelerate getting the value for SAM : Process , People & Technology .
This is what the PPT framework is about , the three components need to work in harmony for successful business operations or change management :
This Framework can be applied to SAM implementation :
People : Users are the ones that are doing the work and they're the ones that have to make the changes .
This part is about all activities related to people : skills , trainings , Organizational change management (OCM) …
- OCM is very important for example , it increases the probability of project success because we have a solution that is adopted and utilized effectively .
- Finding also people with the right experience and qualifications .
- From a platform perspective , assigning the rights SAM roles after building a clear RACI …
Process: The people cannot work if they don’t know how to work together and when to work .
Activities are inter related in SAM , some activities had prerequisites , and other activities to be performed before .
Before start designing the processes some inputs are required , the starting point is the current process , the current architecture and the business goals .
Technology: the tool needs to be setup and configured correctly, with effective integrations, and a trustworthy data : the SAM data such as entitlements contracts , and foundation data such as cost centers …
