text in trusted_description of SC Catalog Item ootb widget disappears when splitting screen in esc
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10-01-2024 05:32 AM - edited 10-01-2024 05:35 AM
Hello everyone!
In my PDI instance, I noticed that in any employee center form that uses the ootb widget SC Catalog Item (widget-sc-cat-item-v2), the following text (data.sc_cat_item.trusted_description) disappears when splitting screen.
For example, here is the Create Incident widget when the window is in full screen:
When pressing windows key + left arrow to split screen, the highlighted text disappears:
But when resizing the window on any size (bigger or smaller), the text appears again:
In the Widget Editor, lines 51-59 in HTML Template have to do with the highlighted text in the above images:
I have tried cloning the widget and experimenting for a while, but none of my tests seemed to work. Also, I couldn't find any related posts in ServiceNow community.
Does anyone know how to resolve this issue? Any kind of help would be much appreciated!
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10-23-2024 11:39 PM
I have similar issue.