text in trusted_description of SC Catalog Item ootb widget disappears when splitting screen in esc

KStaf
Tera Contributor

Hello everyone!


In my PDI instance, I noticed that in any employee center form that uses the ootb widget SC Catalog Item (widget-sc-cat-item-v2), the following text (data.sc_cat_item.trusted_description) disappears when splitting screen.

For example, here is the Create Incident widget when the window is in full screen:

KStaf_1-1727784091385.png

When pressing windows key + left arrow to split screen, the highlighted text disappears:

KStaf_3-1727784377453.png

But when resizing the window on any size (bigger or smaller), the text appears again:

KStaf_4-1727784453340.png

In the Widget Editor, lines 51-59 in HTML Template have to do with the highlighted text in the above images:

KStaf_5-1727785324293.png

I have tried cloning the widget and experimenting for a while, but none of my tests seemed to work. Also, I couldn't find any related posts in ServiceNow community.

Does anyone know how to resolve this issue? Any kind of help would be much appreciated!

1 REPLY 1

strongtie
Tera Contributor

I have similar issue.