text is getting removed from active chat

[Aleena598657870]

Agent have two active chat on his workspace and when he is typing on the text box in one chat at that time the other chat got ended by the end user, now this change on workspace remove the first chat text which he typed earlier, this has been happening after the Aus Upgrade. Anyone face the same issue please guide

[Michael Ford1]

We're also seeing this in our instances. Getting ready to log a support case, but would love to know if anyone has heard anything official or found a fix/workaround.

[NityaB161013953]

After the Australia upgrade, when an agent has two active chats and the end user closes one chat, the text typed in the other active chat gets cleared from the composer. This appears to be a workspace/chat-state refresh issue introduced after the upgrade, where closing one interaction is causing the other chat’s unsent draft to reset.