The activity doesn't appear in the service portal requests.

Ariomar de Deus · 4 hours ago

In the service portal requests, how do I add an activity tab to show additional comments and work notes?

Currently, the activity disappears every time the RITM state becomes pending. I've already checked the UI policy and client script and haven't found what causes this change.

Could someone help me with this situation?

Its_Azar · 4 hours ago

Hi there @Ariomar de Deus

You have to check the widgets, and see how its been configured not your ui policies etc. check your portal widget.

☑️ If this helped, please mark it as Helpful or Accept Solution so others can find the answer too.

Kind Regards,
Azar
Serivenow Rising Star ⭐
Developer @ KPMG.

Dr Atul G- LNG · 4 hours ago

Hi @Ariomar de Deus

Please share some screenshot to undertstand better.

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Dr. Atul G. - Learn N Grow Together
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Chaitanya ILCR · 4 hours ago

Hi @Ariomar de Deus ,

check the standard ticket configuration

the condition is state!=-5 OOB (try removing or updating that)

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

RakeshM49470519 · 4 hours ago

Hi @Ariomar de Deus ,

Goto All ------> Standard Ticket -----> Standard Ticket Configuration.
Select sc_req_item
In the tab configurations select activity
There is a Visible filter condition set as State is not Pending.
Removing this condition keeps the Activity tab visible even when the RITM is in Pending state.

Regards,

Rakesh