The breadcrumb remains on the index page when clicking Home

[aki_Z]

I have a question. I currently have a breadcrumb widget. Previously, when I clicked the Home breadcrumb, it would navigate to the index page. Since the index page did not have the breadcrumb, the breadcrumb would disappear.

Now, when I click the Home breadcrumb, it still navigates to the index page, but the breadcrumb remains as part of the header (fixed at the top like the menu) and does not disappear. Only after manually refreshing the page does the breadcrumb disappear from the index page.

What type of issue is this? I’m not sure what to investigate, and it doesn’t seem to be a widget problem.

The initial Home page does not have a breadcrumb.

Now a breadcrumb appears, and when clicking Home

The breadcrumb appears on the index page, even though I haven’t placed the breadcrumb widget on the index page. After refreshing the page, the breadcrumb on the index page disappears.

What is the reason for this? I am very distressed. Please help me. Thank you very much.

[Nehal Dhuri]

Is there any reason to comment out the following div? -->  <!--<div ng-if="breadcrumbsShow">-->

[Nehal Dhuri]

I think you should try reverting the code back to OOB (Out-of-Box). It’s possible that the commented code is causing the issue.

From reviewing the code, it looks like breadcrumbs were originally designed to appear only on the kb_article_view and kb_search pages. By commenting out the logic related to breadcrumbsShow, it seems they are now showing on all pages, which might not be intended.

Could you please check and confirm?

[Jami Rohit]

Hello @aki_Z ,

There is an OOB Widget for the breadcrumbs for portal
Navigate to All > Service Portal > Widgets , search for widget : "breadcrumbs"

Please check if there are any modifications made to the OOB script in widget. If changes are found, revert it back to original OOB version and then verify if the issue is resolved.

If you find the solution helpful, Please mark as Helpful!
Thank you

Regards
Rohit