The Developer Passport Australia Release Preview is here - do we have something similar for the busi

[agnieszka_s]

Hi guys, I saw something like: The Developer Passport Australia Release Preview is available for all developers. 

Do we have such sessions also for the business users? So that we could see what potentially could new upgrade bring to them? 

[Dr Atul G- LNG]

Hi @agnieszka_s 

No mate, there is a specific session for business users, but I created two videos covering the same topic.

https://www.youtube.com/live/mxBA6fAgtQw?si=5lRkEHJgzA-DDp5K

https://www.youtube.com/live/b74vj_hP__c?si=H1HAzcC_D_2r3gVb

[agnieszka_s]

Thanks, Atul, for your response.

Were you able to investigate the option for the HR SD Workspace?

Another question: where can customers obtain information about the end-user impact of ServiceNow upgrades? Specifically, I'm interested in changes affecting Employee Center (ESC) users and HR Agent Workspace users.

Is there a central source that highlights end-user experience changes for each release, or is this information not currently provided? 

[Tanushree Maiti]

Hi @agnieszka_s 

Refer: https://www.servicenow.com/community/upgrades-and-patching-forum/servicenow-australia-release-2026-c...

https://www.servicenow.com/events/ondemand/knowledge/customer-conversation--aston-martin-f1.html?col...

Check this space:

https://www.servicenow.com/community/developer-passport/ct-p/developer-passport

[agnieszka_s]

Hi @Tanushree Maiti,

Thank you for taking the time to reply. Unfortunately, the links you shared do not answer my question.

I am not looking for general release information, community articles, or developer resources. I am specifically trying to find documentation that explains what changes from the end-user perspective after a ServiceNow upgrade, particularly for:

• Employee Center (ESC) users
• HR Agent Workspace users

For example, changes to the UI, user experience, navigation, capabilities, or any functionality that employees and HR agents will notice after a release.

Does ServiceNow provide a centralized source for this type of information, or is there a specific channel where customers can request it? I find it surprising that it is difficult to identify the impact of a release on business users without reviewing extensive technical documentation.

Thanks in advance for any guidance.