The instance is offline. Please check again in a few minutes.

[Roq]

Hello, need your kind help with my instance, it's just offline and says "

The instance is offline. Please check again in a few minutes."

I did an instance refresh but still the same. Instance: dev255009

Thank you, 

[Dr Atul G- LNG · Accepted solution]

Hi @Roq 

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

1. There is no support available for PDI.
2. If you can wait, let's wait a bit longer.
3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

[AndersBGS]

Hi @Roq ,

 as you might know, there is no support available from ServiceNow in relation to PDIs, hence you’re limited to two options:

•  wait, it should come online after some time.
•  If you get tired of waiting, release your instance and request a fresh installation. Note, all work that haven’t been backed up will be lost for good.

[Sandeep Rajput]

@Roq If you have already been waiting for quite some time then I suggest you to release the existing PDI instance and request for a fresh one. Unfortunately, there is no official support available for the Personal Development Instances and requesting a new instance is only solution available to resolve it.