The values are not changing in the RITM or Catalog task variable type

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rahul16
Giga Guru

‎10-19-2022 12:25 AM - edited ‎10-19-2022 02:10 AM

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I have category and subcategory in the service portal it's working fine subcategory values change based on the category but when I want to change the values in the RITM form or SC task it's not working

And also I see when I select the category and save the form and then I see the subcategory new values based on category how to overcome this problem?

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I created a UI policy to make the fields edit on the request item form 

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Muhammad Khan
Mega Sage
Mega Sage
In response to rahul16

‎10-19-2022 02:12 AM

Add this in the Variable attributes of subcategory.

ref_qual_elements=category.

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rahul16
Giga Guru
In response to Ankur Bawiskar

‎10-19-2022 02:05 AM - edited ‎10-19-2022 02:12 AM

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it's a lookup field

 

I have updated the question can you please check

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