Theme option not showing under Preferences

[Phillip15]

I have enable the Polaris dark theme as suggested but still don't have the Theme option available under Preferences.

Any idea as to what would cause it not to display?

[Saurav11 · Accepted solution]

Hello,

Yes seems to be a instance issue I am also in the same patch as you but the issues does not occur for me it would be better to raise a HI ticket with ServiceNow.

Please mark my answer as correct based on Impact.

[AnirudhKumar]

Let's disable both the Polaris Experience and the Polaris Dark Theme, and enable one by one.

Set the Polaris Experience (glide.ui.polaris.experience) property to true first.

Refresh your home screen and confirm the view has changed.

Next set the Polaris Dark Theme (glide.ui.polaris.dark_themes_enabled) property to true.

Refresh home screen.

[Phillip15]

Thanks, followed the suggested steps but nothing shows up on Preferences. Not sure if something else is needed, glide-tokyo-07-08-2022__patch1-09-01-2022

[Saurav11]

Hello,

Please make the property false and then true again.

Then logout and login sometimes it can be session issue

If the above does not work use cache.do in the navigation.

Please mark my answer as correct based on Impact.

[Phillip15]

Thanks, Deleted all my preferences, plus cleared cache then logged out and back in but still no luck. Maybe cause for a support ticket.