There is incident form. On incident form there is, incident task related list.

[purnendutiw]

There is incident form. On incident form there is, incident task related list. On incident task related list there is new & add UI action. I want to show that ui action if incident is in in progress state. How will you achieve?

How can i achieve this, not getting the logic to how to achieve this

Any help will be appreciated, thanks in Advance.

[Dr Atul G- LNG]

Hi @purnendutiw 

I think this is OOTB, you can check these 2 posts which will give you an idea. Also try this in PDI, as I think it is the OOTB behaviour that you are looking for.

https://www.servicenow.com/community/developer-forum/why-does-incident-state-change-from-onhold-to-i...

https://www.servicenow.com/community/itsm-forum/how-to-clear-out-on-hold-reason-value-after-incident...