As part of new integration , we need to create service request(HR case)from third party chatbot in ServiceNow .
In the current case user will search for KB article and if no relevant response found then able to create ticket .
The Issue we are facing with authentication as we will be use integration user for authentication but we need to evaluate users access for KB article and HR catalog items .
Note : We will not able to use impersonation method to evaluate users rights due to security constraint .
Hence we need to have options which will evaluate users(User interacting trough chatbot) rights in ServiceNow .
