tickets should not be assigned to groups that don't have these roles: release_v2_admin

[Kaleem Shaik]

Hi All, 

I have requirement i.e  Tickets should not be assigned to groups that don't have these below roles: release_v2_admin & release_v2_user

for ex: features tickets.

[swathisarang98]

Hi @Kaleem Shaik ,

If assignment group is extending task table then you can create a new Dictionary override in assignment group field for your table and in reference qualifier you can add the below code,

roles=release_v2_user ^ORroles=release_v2_admin^EQ

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang

[swathisarang98]

Hi @Kaleem Shaik ,

Thanks for marking my answer as helpful. If it helped you in any way please accept the solution so that it will be beneficial to the future readers with the same query

Thanks 

Swathi Sarang

[Dr Atul G- LNG]

Hi @Kaleem Shaik 

I will go in reverse side, this is release management and what i can suggest

Create the group and mark the group as Release.

in Assignment group on feature form, put a condition via dictionary entry , where Type = Release.

So it will show only group which are release type. 

[Dr Atul G- LNG]

Hi @Kaleem Shaik 

You can try this as well. 

[Robbie]

Hi @Kaleem Shaik,

The following community post has the solution for you.

High level you need to add a 'Reference Qualifier' to the field. This Reference Qualifier calls a Script Include that you need to create and update accordingly.

Take a look at the below and let me know if you have any questions or issues.

To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Helpful.

Thanks, Robbie

https://www.servicenow.com/community/itsm-forum/make-reference-field-choice-visible-only-to-certain-...