Time Card is not creating automatically from incident/problem task worked entries

PrashantK270430
Tera Expert

Time Card is not creating automatically from incident/problem task worked entries

5 REPLIES 5

Sandeep Rajput
Tera Patron
Tera Patron

@PrashantK270430 Please check the business rule which triggers on the incident/problem task and see if any business rule is deactivated or has issues with its script due to which the time card entries are not getting generated.

Hi @Sandeep Rajput 

 

Which BR we have to check?

@PrashantK270430 The BRs defined on the incident/problem task table.

Hi @Sandeep Rajput , all are enabled