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Time Card is not creating automatically from incident/problem task worked entries

PrashantK270430
Tera Expert

‎12-26-2024 06:09 AM

Time Card is not creating automatically from incident/problem task worked entries

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5 REPLIES 5

Sandeep Rajput
Tera Patron

‎12-26-2024 06:15 AM

@PrashantK270430 Please check the business rule which triggers on the incident/problem task and see if any business rule is deactivated or has issues with its script due to which the time card entries are not getting generated.

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PrashantK270430
Tera Expert
In response to Sandeep Rajput

‎12-26-2024 06:19 AM

Hi @Sandeep Rajput 

 

Which BR we have to check?

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Sandeep Rajput
Tera Patron
In response to PrashantK270430

‎12-26-2024 06:20 AM

@PrashantK270430 The BRs defined on the incident/problem task table.

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PrashantK270430
Tera Expert
In response to Sandeep Rajput

‎12-26-2024 06:26 AM

Hi @Sandeep Rajput , all are enabled

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