Issue Description:
In the "My Tickets" section, searching with keywords does not return relevant tickets, even when they exist.
Example:
When searching for the keyword "AD" under Closed Tickets, no results are displayed, despite the presence of matching tickets.
However, if the user enters a specific ticket number (e.g., RITM or INC), the ticket is correctly retrieved.
Customer Expectation:
The customer would like to be able to view all tickets they have raised through the portal by using relevant keywords, not just ticket numbers.
I went to this below Article but it is bit difficult to understand
