To build the automated virtual agent to create the workflow automatically
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02-14-2024 10:44 PM
Hi guys,
This is kavin working as a software engineer in serviceNow on Dotsito technologies , Today I got the idea to automate the workflow in the Service catelog by using Virtual Agent if you guys are familiar with this idea, kindly share your thoughts .
thanks
waiting for your positive response!!!
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02-15-2024 07:35 AM
If you've ever built a catalog item manually, think of all the things you do and think about consciously and subconsciously. Now you need to build a VA topic to replicate that. Its a lot of work, can it be done. Maybe.
If this is something you are interested in, I'd check out Now Assist for Creators which is new in Washington. This allows you to generate flows based on prompt which could prove to make things easier for you in this regards.