In Agent Workspace for HR Case Management I have an Email Client Template with two recipient email addresses. When I click on Apply Template, I get two To data pills on the email, as expected, but they appear to be from just one of those two addresses (the second). That is, the first email appears to be missing, and the second appears to be duplicated.
However, the pills are not duplicates. They have the same label, that of email #2, but the underlying addresses are correct. If I copy the data pills to a text editor I get the correct email addresses:
"Insider Threat" <InsiderThreat@xxx.com>
"Insider Threat" <Legal_LitHold@xxx.com>
Somehow, the email is getting the correct number of To pills, with the correct email addresses, but the labels are wrong. What could cause this?
The only unusual input I see is that in the template there is an extra space after email #1, like "email1 , email2".
I haven't yet tried anything to fix behavior. Has anyone seen this before, and can anyone help me understand where this apply template button lives?
