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To determine whether record is created from UI /Portal/workspace

Akanksha35
Tera Contributor

‎12-05-2023 11:46 PM

How can we determine whether any record per se Incident record is created from Next UI or portal or through workspace?

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Dr Atul G- LNG
Tera Patron

‎12-06-2023 10:18 AM - edited ‎12-06-2023 10:19 AM

Hi @Akanksha35 

 

https://www.servicenow.com/community/developer-forum/how-do-i-check-if-an-incident-is-created-throug...

 

It depends on the process you follow, there is no direct way.

 

Like if incident is created from portal then contact type is Self Service

for SOW use interactions. 

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