12-05-2023 11:46 PM
How can we determine whether any record per se Incident record is created from Next UI or portal or through workspace?
12-06-2023 10:18 AM - edited 12-06-2023 10:19 AM
Hi @Akanksha35
https://www.servicenow.com/community/developer-forum/how-do-i-check-if-an-incident-is-created-throug...
It depends on the process you follow, there is no direct way.
Like if incident is created from portal then contact type is Self Service
for SOW use interactions.
