To update additional comments when ritm is created for particular catalog item in servicenow

[Jay N]

Hi Expert,

We have a requirement to update worknotes/comments on RITM when a RITM is created for a particular set of catalog items, can any one please help me with the code.

Thanks,

Dhanunjay

[kaushal_snow]

Hi @Jay N ,

Create an After Insert Business Rule on the sc_req_item (RITM) table, filter to your desired catalog items (using their sys_id values). Inside the script, set current.work_notes (and current.comments if needed), then call current.update()...

(function executeRule(current, previous /* null on insert */) {
  
  var itemIds = ['Catalog Item Sys_id', 'fedcba0987654321fedcba0987654321'];
  if (itemIds.indexOf(current.cat_item.toString()) === -1) {
    return;
  }

  current.work_notes = 'RITM created for Catalog Item "' 
                       + current.cat_item.getDisplayValue() + '"';
  
  current.comments = 'Info added for item at ' + new GlideDateTime();

  current.update();
})(current, previous);

Give it  try once, and let me know..

[kaushal_snow]

There is a diff way as well, using Flow designer...............

Trigger: “When a record is created” Table = Requested Item [sc_req_item]

Condition: catalog_item is one of [your items]

Action: Update Record

Record type: Requested Item

Value: Work notes = Custom text pill

** Ensure that you check the “Update journal field” box in the flow action UI.

Try any one of these and it will work..

[DGAJ]

Hi @Jay N ,

You can use the UI Policy approach which won't require any coding-

After insert UI policy on the sc_req_item table , condition> item(cat_item) is item 1 OR item(cat_item) is item2.

On the actions tab , select comment field set to your desired comments.

If you still want the code options for BR -

(function executeRule(current, previous /*null when async*/) {
    var relevantCatalogItems = ['item_sys_id_1', 'item_sys_id_2']; // Replace with actual sys_ids
// you can also store the sys_ids of the catalog item in a sys_property and retrieve it

    if (relevantCatalogItems.indexOf(current.cat_item.toString()) > -1) {
        current.work_notes = 'Your worknotes to add.';
        current.comments = 'Your comment to add.';
        current.update();
    }
})(current, previous);

*******************************************************************************************
If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards,
DJ

[Uncle Rob]

UI Policies are for form control, not script execution.