To update additional comments when ritm is created for particular catalog item in servicenow

[Jay N]

Hi Expert,

We have a requirement to update worknotes/comments on RITM when a RITM is created for a particular set of catalog items, can any one please help me with the code.

Thanks,

Dhanunjay

[Uncle Rob]

I'd make this a subflow or even a Flow Action, so its easily embedded into the flows of the RITMs you want it to happen on.

And since it would be in Flow Designer, no need for code.  That's super advantageous because if you can't create this code (absolutely NO moral judgement there), then it'll be harder for you and your peers to maintain it.