Tokyo Release ) How to restrict Attachment Sharing or Downloading on NOW Mobile APP

[Suhyeon Lee]

i want to restrict download, upload ,share attachement or image in NOW Mobile APP like below community article described.

https://www.servicenow.com/community/mobile-apps-platform-forum/how-to-restrict-attachment-sharing-o...

In NOW Mobile APP, under My Requests when i open any Incident, will have two tabs - 'Details' and 'Updates'. 

If i add attachments to the incident and click on the same in Updates Tab, attachment is getting previewed in a new screen and able to share the attachment also as "Send" icon is available and able to share it via all forms (WhatsApp, gmail etc..).

How to restrict this behavior and any user cannot share or download attachments via NOW Mobile.

Please, provide a solution.

I followed what is described in the document below.

https://docs.servicenow.com/en-US/bundle/utah-mobile/page/administer/tablet-mobile-ui/task/sg-disabl...

but it does not work.

how can i solve this problem?

thanks.

[Amit Gujarathi · Accepted solution]

Hi @Suhyeon Lee ,
I trust you are doing great.

To restrict the ability to download, upload, or share attachments or images in the NOW Mobile app, you can configure the mobile security settings in ServiceNow. Here's how:

1. Navigate to Mobile Security Configuration in the ServiceNow instance.
2. Find the 'Allow Attachment Download' option and uncheck the checkbox to disable the ability to download attachments.
3. Find the 'Allow Attachment Upload' option and uncheck the checkbox to disable the ability to upload attachments.
4. Find the 'Allow Attachment Sharing' option and uncheck the checkbox to disable the ability to share attachments.

After making these changes, users will no longer be able to download, upload, or share attachments or images via the NOW Mobile app.

Here's the source link for more information on configuring mobile security settings in ServiceNow: https://docs.servicenow.com/bundle/orlando-mobile/page/use/security/mobile-security-configuration.ht...

[Amit Gujarathi · Accepted solution]

Hi @Suhyeon Lee ,
I trust you are doing great.

To restrict the ability to download, upload, or share attachments or images in the NOW Mobile app, you can configure the mobile security settings in ServiceNow. Here's how:

1. Navigate to Mobile Security Configuration in the ServiceNow instance.
2. Find the 'Allow Attachment Download' option and uncheck the checkbox to disable the ability to download attachments.
3. Find the 'Allow Attachment Upload' option and uncheck the checkbox to disable the ability to upload attachments.
4. Find the 'Allow Attachment Sharing' option and uncheck the checkbox to disable the ability to share attachments.

After making these changes, users will no longer be able to download, upload, or share attachments or images via the NOW Mobile app.

Here's the source link for more information on configuring mobile security settings in ServiceNow: https://docs.servicenow.com/bundle/orlando-mobile/page/use/security/mobile-security-configuration.ht...

[Suhyeon Lee · Accepted solution]

I cannot find Mobile Security Configuration in the ServiceNow instance.

what plugin do i install for enable this application?