Tour: system property 'com.snc.guided_tours.sp.enable' automatically changed the value to 'true'

[Lakshya Chaudha]

Hi,

We have some system properties that are changing its value itself and affecting Project.

One of them is with system property 'com.snc.guided_tours.sp.enable' , in July Its value changes to 'True' and TOUR section enable on Service portal. We did not require this functionality however it is enabled by itself . Why does this happen and how can we stop it ?

[Saurabh Anand]

Hi Lakshya, 

Did you check if this happened after your ServiceNow upgrade or check if there is a scheduled flow or flow designer that is setting the value.

[Anand Kumar P · Accepted solution]

Hi @Lakshya Chaudha ,

Check you are updating it from the correct scope Global, i am able to update it to false and make sure to Ignore Cache to True(Warning MessageUpdating this record with Ignore cache unchecked can cause serious performance impact from a whole system cache flush)
Raise HI case if it is happening after upgrade.

Mark it as helpful and solution proposed if it serves your purpose.
Thanks,
Anand