Hi,
The transferred to functionality for CALL records works inconsistently. This is only an issue when converting the item into a RITM. When converting to an incident, it always works.
See below:
When converting the CALL into a Request and submitting, the majority of the time, the RITM number is logged in the Transferred to field. But it sometimes doesn't work and this value isn't recorded. It displays as empty. In the CALL record, this field is not present at all.
I have noticed some Request items when selected always have this issue. But some usually work and have the Transferred to RITM displaying, but occasionally do not.
What could be happening with the items that always have the issue? And what troubleshooting could I do for the ones that sometimes don't have the issue?
Kind regards,
Nathan
