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02-03-2026 08:07 PM - edited 02-03-2026 08:08 PM
I have a transform to import records and after importing it generates extra records that are null: I have Onafter script
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02-03-2026 08:35 PM
transform map is on which target table?
why you didn't write the logic in onBefore transform script to create REQ and RITM?
To ignore records getting created in target table and if your requirement is only to create REQ and RITM using Cart API then use this
Create onBefore Transform script
(function transformRow(source, target, map, log, isUpdate) {
ignore = true;
})(source, target, map, log, action === "insert");
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Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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02-03-2026 08:28 PM
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02-03-2026 08:35 PM
transform map is on which target table?
why you didn't write the logic in onBefore transform script to create REQ and RITM?
To ignore records getting created in target table and if your requirement is only to create REQ and RITM using Cart API then use this
Create onBefore Transform script
(function transformRow(source, target, map, log, isUpdate) {
ignore = true;
})(source, target, map, log, action === "insert");
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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02-03-2026 08:41 PM
Hello @samadam ,
can you please wrap your code in a try-catch-block to see whether any code issue lead to that result:
(function transformRow(source, target, map, log, isUpdate) {
try {
var cart = new Cart(GlideGuid.generate(null));
var item = cart.addItem('e97b9be9877df110809aa9b60cbb1234');
cart.setVariable(item, 'short_description', 'TEST Request');
cart.setVariable(item, 'requested_for', '6582020a1b9744903aa6da49bc4bac1b');
cart.setVariable(item, 'what_is_being_requested','Other Service');
cart.setVariable(item, 'site_code', '9332a4431bc7d410bdaa6579bc4bcb83');
cart.setVariable(item, 'device', 'Workstaion');
cart.setVariable(item, 'customer_contact_number', '234-450-4412');
cart.setVariable(item, 'what_service_is_required', source.u_notes);
cart.setVariable(item, 'best_days', 'Monday - Friday 0800-1700');
cart.setVariable(item, 'name', 'details located in description');
cart.setVariable(item, 'assignment_group', '129c1a0c1b569890e403a93be54bc123');
var rc = cart.placeOrder();
}
catch (e) {
gs.error(e);
ignore = true;
}
})(source, target, map, log, action === "insert");
If my response helped mark as helpful and accept the solution.
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02-04-2026 07:15 AM
I have the transform map on RITM and added ignore=true and changed to OnBefore and it worked.
